Return Policy

Effective Date: 27th of March 2025

Welcome to Lankan Cozy Co.! We want you to love your purchase, but if you’re not completely satisfied, we’re here to help. This Return Policy outlines the conditions and process for returning items.

Eligibility for Returns

To be eligible for a return, items must:
✔ Be returned within 30 days from the delivery date.
✔ Be unused, unwashed, and in original condition with tags and packaging intact.
✔ Not be a final sale, personalized, or custom-made item (unless defective).

Non-Returnable Items

The following items cannot be returned:
✖ Personalized/custom-made products
✖ Gift cards or digital products
✖ Items marked as final sale

Return Process

To initiate a return, follow these steps:

  1. Contact us at lankancozyco@gmail.com with your order number and reason for return.

  2. We will review your request and provide a return authorization if eligible.

  3. Ship the item back to the address provided (customers are responsible for return shipping costs unless the item is defective or incorrect).

  4. Once we receive your return, we will inspect it and process your refund or exchange.

Refunds

✔ Refunds will be processed within 2 - 5 business days after receiving and inspecting your return.
✔ Refunds are issued to the original payment method (shipping costs are non-refundable).
✔ If the return is due to an error on our part, we will cover shipping costs.

Exchanges

We offer exchanges for defective or damaged items. If you need a replacement, please email us at lankancozyco@gmail.com with photos of the issue.

Contact Us

For any return-related inquiries, contact us at lankancozyco@gmail.com.

By purchasing from Lankan Cozy Co., you agree to this Return Policy. We appreciate your support! 💖